We have a 7-day return and exchange policy, which means you have 7 days after receiving your item to request a return or exchange.
On orders above Rs.1,000, no return is applicable, only exchange can be done.

Free gifts are non-exchangeable & non-returnable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@toodlegram.com.

For exchange or return, we can arrange a reverse pickup for you. There is an additional charge of Rs. 89 for reverse pickup.

Once we receive the return order, we'll initiate the refund.

You can always contact us for any return question at care@toodlegram.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items purchased during event sale, for example: Independence Sale, Rakhi Sale, Diwali Sale, etc. or gift cards.

Exchanges

A maximum of 5 products can only be exchanged. For exchange or return, we can arrange a reverse pickup. There is an additional charge of Rs. 89 for reverse pickup.
The fastest way to ensure you get what you want is to connect us at (+91)-928-977-5075 or WhatsApp us at (+91)-928-977-5075 or email us at care@toodlegram.com.

Returns and Exchanges must be requested within 7 days of receiving your item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your amount will be automatically refunded in your bank account.